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![](https://static.wixstatic.com/media/a98e2d_14f75df095db40c9bb6254b72f68a3b2~mv2.jpg/v1/fill/w_1920,h_1280,al_c,q_90,usm_0.66_1.00_0.01,enc_auto/a98e2d_14f75df095db40c9bb6254b72f68a3b2~mv2.jpg)
Customer Journey Template
![Customer Journey Template](https://static.wixstatic.com/media/a98e2d_69bc5de598a241508fa759caabde6af2~mv2.png/v1/fill/w_840,h_592,al_c,q_90,usm_0.66_1.00_0.01,enc_auto/Image-empty-state.png)
Customer Journey Template
![](https://static.wixstatic.com/media/a98e2d_8848161e409348709a45383136087307~mv2.png/v1/fill/w_109,h_57,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/a98e2d_8848161e409348709a45383136087307~mv2.png)
![grove designkit creators logo kleur color.png](https://static.wixstatic.com/media/a98e2d_fe125bf316a4491d80b242ea94556551~mv2.png/v1/fill/w_180,h_94,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/grove%20designkit%20creators%20logo%20kleur%20color.png)
Research
What you can do with the tool:
Establish a common understanding in the team about the experiences of customers with a company, product or service.
"Moments of misery that affect the customer experience.
Get a good understanding of all the customer's touchpoints.
Close issues and gaps in customer interaction and realize a unique experience.
Create a new and improved customer experience.
Develop new products and services in a customer-oriented manner.
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